Frequently Asked Questions
How do I care for my Wig? Can I wash my Wig?
Yes you can wash it. There are plenty of free tutorials online to help with this, this one on Youtube is great (View it HERE) It covers how to wash and care for both Synthetic and Human Hair Wigs.
Can I curl my Wig?
Yes. Our heat safe synthetic hair can be styled with hot tools at a temperature of up to 180 degrees Celsius. They can be straightened with a blow dryer or flat iron and they can be curled with a curling wand, curler or roller set. Although they will not hold as well as human hair. Of course with human hair the style will hold better and look more natural.
What is the difference between Synthetic and Human hair Wigs?
Heat safe synthetic hair is the better option if you’re looking for something affordable and short term. This is the perfect option for a costume party or photo shoot. All of our heat safe synthetic wigs are lace front and can be parted along the hairline from ear to ear. It is possible to make a heat safe synthetic wig look just as good as a human hair wig however the overall quality and longevity will not be the same. Some of the most common complaints about heat safe synthetic hair would be tangling, excessive shine or lustre to the hair or simply the fact that styling is not as easy as dealing with human hair. Fortunately, there are many tips and tricks to making your synthetic wig appear more natural.
You can use a dry shampoo or even baby powder on the wig to make the synthetic shine completely subtle and undetectable. You can also use a tweezers to gently pluck away hairs from the parting for a more realistic scalp illusion in the wig. (Plucking with great precaution and only plucking two strands of hair at a time to avoid ripping the lace).
Many people will then apply concealer or foundation to the parting to give off the illusion of an actual scalp. You want to make sure to gently detangle your wig before and after each use starting at the tips of the hair and gradually working your way up. You want to also make sure to always store your wig in a secure space or keep your wig on a display head or in it’s original wig box to avoid any tangling or damage.
As for our human hair wigs and hair extensions, we use luxury grade imported raw virgin human hair of premium quality. Our human hair wigs can be custom coloured, lightened, chemically processed and heat styled. Human hair is the better option if you’re looking for something for everyday use and want as much versatility as possible. This will be the best option for someone In need of a long-term wig and wants the freedom of styling their hair with out having to monitor heat. Human hair wigs and hair extensions need to be cared for the same way you would care for your own hair. By using heat protectant products, deep conditioning and making sure to detangle frequently to avoid any unnecessary tangles.
How Do I apply my wig to make it look natural?
This can be one of the biggest worries, but do not panic, we have our very own tutorial by CCClarkeBeauty containing all the tips and tricks you need. you can view it below,
What method of payments can I use?
Credit/debit card and Paypal.
How long will it take to receive my order from the date of purchase?
Next day delivery, or standard at 1-2 days.
International: 5 - 10 days.
Do the stock wigs come in different cap sizes?
All of our heat safe synthetic stock wigs are one size fits most. They can also be adjusted to your head size if you need to loosen them up or make them smaller. However, all custom wig orders can be made specifically for your head measurements.
Can I return or exchange my purchase from Castawaybeauty?
For health and safety reasons all wig sales are final if opened. Unopened wigs can be returned to us, other opened products cannot be returned also, unless damaged or incorrect.
Where is CastawayBeauty based?
We are based in the UK, thus prices are listed in GDP, exchange rates are automatically applied by the bank, so please research these before purchasing in a different currency.
Do you sell wholesale?
Yes. We do offer wholesale discounts for larger orders. Please contact us directly for more information, however resale is not permitted without explicit permission.
I entered my address incorrectly! What do I do?
Email us via our contact tab IMMEDIATELY. Make sure to include your order # and the correct mailing address.
INTERNATIONAL SHIPPING AND CUSTOMS DETAILS
Please be aware that orders shipped to destinations outside the UK are subject to taxes, duties, brokerage fees, and all other expenses related to the import of products into that country from the United States. Castawaybeauty is not able to add these fees to your order before checkout.
I want to return my item.
NO RETURNS/ EXCHANGES. All Sales Are Final due to health and safety.
By purchasing from CastawayBeauty you are agreeing to these terms.
I have a customer service inquiry. How can I contact you?
We have a customer service email set up in the contact tab on our site. Please refrain from asking order specific questions on social media.